Contact information

Contact Information

Track&Finders is committed to providing clear and reliable customer support.

Customers may contact us regarding:

Product information;
Order status;
Shipping and delivery;
Address corrections;
Returns and refunds;
Damaged, defective or incorrect products;
Payment questions;
Warranty assistance;
Privacy requests;
General questions about Track&Finders products or services.

When contacting us about an order, please include:

Your full name;
Order number;
Email address used during checkout;
A clear description of your request;
Photographs or videos when the request involves a damaged, defective or incorrect product.

Providing complete information helps our customer support team review and resolve requests more efficiently.

Customers should not send products to an address shown on the original parcel without first contacting Track&Finders. Return addresses and instructions may vary depending on the product, order and fulfilment location.

Returns sent without prior authorization may be refused, delayed or returned to the sender.

Track&Finders will never request passwords, complete payment card numbers or banking security codes by email.

Customer support communications are handled in accordance with our Privacy Policy.

For all customer service and business enquiries, contact:

Email: support@trackandfinders.com